Policies

Delivery method

【standard postage】

  • Japan Post Click Post: Free shipping nationwide
  • Target products: Jewelry, fabrics, dresses, and other miscellaneous goods
  • Delivery by post mailing (* Please note that there is no compensation even if it is damaged or lost.)
  • With tracking service
  • Not eligible for gift wrapping

[Gift delivery]

  • Japan Post Standard / non-standard specific mail: Free shipping nationwide
  • Target products: Jewelry, fabrics, dresses, and other miscellaneous goods
  • Delivery by post mailing (Specific mail does not stamp or sign the receipt stamp)
  • You can check the delivery status on the Internet. (Delivery completion email notification service is available.)

[Delivery of fragile items]

  • Japan Post Yu-Pack: Uniform nationwide780Yen
  • Target products: Tableware (ceramics) and other miscellaneous goods
  • Receipt date and time can be selected
  • With tracking service
  • Security service available as an option (optional fee:380Circle)
  • Gift delivery available

【option】

  • If you would like security service, please contact us using the inquiry form before ordering.

Delivery date

After payment is completed1~3We will ship within business days. 

■Since the post office is closed on Saturdays, Sundays, and holidays, it will be shipped the next business day.

 

Return / Refund Policy

[About defective products]

  • Antique and vintage products have scratches and deterioration over time.The items that stand out are described in the details of each product page, but there may be scratches or damage other than the items described.
  • In addition, all antique and vintage items are in stock only, so we do not support exchange.
  • As a general rule, we do not accept returns or exchanges, so please see the details and photos on each product page and make sure that you are fully satisfied before ordering.
  • If you have any questions, please feel free to ask from the inquiry form before ordering.
  • If the item is damaged during transportation, the compensation will vary depending on the delivery method selected.

[Reason for return]

  • In the following reasons, we will bear the shipping and transfer fees incurred when returning or refunding.Please note that we cannot accept returns for other customer reasons.

 

  1. If the item sent by Yu-Pack is damaged
  2. If you receive something different from the item you ordered

 

【Return method】

  • Return deadline: After the item arrives3Please contact us within a day.
  • Contact method: Please attach the product photo to an email and send it from the inquiry form.After that, we will reply to you.
  • Return method: After the item arrives7Please return the package as it was delivered from our shop by payment within a day.
  • If you wish to return the item, please be sure to contact us by e-mail before returning it.

 

[Refund]

  • I received something different from the item I ordered: If the item has already been sold by another customer and you do not accept the exchange, we will refund the amount you paid after confirming receipt of the returned item.
  • The delivered product was defective: We have thoroughly inspected the product before shipping, but if it is defective, we will refund you.

 

 

 

1.About payment methods

お 支 払 い い は 下 下 の の 中 ら お 選 選 選 選 び

 

【Credit settlement】

Accepted credit cards:VISA / Master / American Express / Diners

 

You can choose from lump-sum payment, revolving credit, and installment payment.　

 

 

【Bank transfer】

  After confirming the purchase of the product, we will inform you of the transfer destination bank account to the registered e-mail address.

After ordering7Please transfer the total price within a day.

The transfer fee will be borne by the customer. 

 

【Paypalsettlement】

PaypalCredit cards that can be used at:VISA / Master / JCB / Amex / Diners

  • The number of payments is "one-time payment" only.
  • The breakdown of the total payment is "product price + shipping fee".

 

2. About customer account registration 

You will be asked to register your customer account when you add the item to your cart and proceed with the payment process.The registered information will be automatically adopted in the order form the next time you use it, and you do not need to enter it again.

If you wish to delete your customer account, please use the inquiry form.

 

3. About e-mail newsletter subscription

When you apply for an e-mail newsletter subscription, we will send event information, new product arrival information, and update content information to the registered e-mail address.

You can unsubscribe at any time from My Page.

  

4. Privacy Policy

 

About order information

  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card number, bank account number), email address, and phone number.

 

  • Purpose of Collection: Providing Products or Services to Perform Our Transactions, Processing Payment Information, Arranging Delivery, Providing Invoices and / or Order Confirmations, Contacting Customers, Potential Risks or Fraud Screening of orders.We also provide you with information or advertisements related to our products and services in accordance with the policies you have shared with us.

 

  • Disclosure for business purposes: Provider of this service "ShopifyShare with.