About delivery method

 

The delivery method isJapan Post/Specific Record or Click Postcan be selected.

If you wish to use security or gift packaging, please select from the shipping method button on the checkout screen.

"EcoIf you are concerned about delivery, please select "Japan Post/Special Record" or "Gift Delivery".

 

For customers living overseas

Japan Post International ePacketUse the.To ensure security and prevent damage, this is an economy airmail with liability insurance up to 6,000 yen.Shipping costs are determined by the weight of the item.The lowest price starts at 690 yen and is calculated in 100-gram increments.If you have any questions, feel free toplease use this form.Please contact us.

 

Delivery method for customers living in Japan

[Simple packaging/Japan Post/Specific record]

    • Japan Post/Special Record: 280 yen nationwide (*free shipping for orders over 10,000 yen)
    • Target products: Jewelry, other miscellaneous goods
    • Delivery by post mailing (* Please note that there is no compensation even if damage or loss occurs.)
    • With tracking service
    • You can choose registered mail with compensation up to 5 yen as an option. (* Option fee: 320 yen)
    • In normal packaging, the product is wrapped in non-woven fabric and delivered in a box with cushioning material.

[ecoDelivery/Japan Post/Click Post]

    • Japan Post Click Post: 198 yen nationwide (* Free shipping for a total of 5,000 yen or more)
    • Target products: Jewelry, fabric products, and other miscellaneous goods
    • Delivery by post mailing (* Please note that there is no compensation even if damage or loss occurs.)
    • With tracking service
    • Not eligible for gift wrapping due to shape reasons

 

[What is eco delivery]

The original cotton pouch or bag is enclosed with the product and reply slip, the zipper is closed, and the opening and closing part is taped.After the product arrives, please take out the contents, attach the enclosed invoice to the pouch, and return it by post mailing.

In addition, since the pouch that has been used once will be used repeatedly, we would appreciate it if you handle it with care.We apologize for the inconvenience, and thank you for your understanding.

eco pouch
 

[Gift/Wrapping/Japan Post/Special Record]

    • Japan Post/Special Record: 300 yen nationwide (*free shipping for orders over 20,000 yen)
    • Target products: Jewelry, fabric products, and other miscellaneous goods
    • Delivery by posting (*No receipt stamp or signature is required for specified mail.)
    • With tracking service: You can check the delivery status on the Internet. (*You can use the delivery completion email notification service.)
    • As an option, you can choose simple registered mail with compensation up to 5 yen. (* Option fee: 320 yen)
    • In gift packaging, the product is wrapped in non-woven fabric, covered with cushioning material, wrapped in gift wrapping paper, and tied with a ribbon.
    • echoNot eligible for delivery 

[Delivery of fragile items]

    • Japan Post Yu-Pack: 780 yen nationwide
    • Target products: Tableware (ceramics) and other miscellaneous goods
    • Receipt date and time can be selected
    • With tracking service
    • Security service available as an option (* Optional fee: 380 yen)
    • Gift delivery available
    • Some products are not eligible for eco-delivery

 

【option】

    • If you want security servicesPlease select "Security Request" from the "Change" button in the shipping method on the checkout screen.
    • We will send it by simple registered mail. (1 yen per Yu-Pack)
    • Simple registered mail includes redelivery within the day, designation of delivery time including holidays, tracking service, and actual damage compensation of up to XNUMX yen.
    • Yu-Pack security service comes with actual damage compensation of up to 50 yen.

【Delivery date】

We will ship within 1-3 business days after payment is completed.
(* Since the post office is closed on Saturdays, Sundays, and holidays, it will be shipped the next business day.)

 

[Return/Refund Policy]

[About defective products]
    • Antique and vintage products have scratches and deterioration over time.The items that stand out are described in the details of each product page, but there may be scratches or damage other than the items described.
    • In addition, all antique and vintage items are in stock only, so we do not support exchange.
    • As a general rule, we do not accept returns or exchanges, so please see the details and photos on each product page and make sure that you are fully satisfied before ordering.
    • If you have any questions, please feel free to ask from the inquiry form before ordering.
    • If the item is damaged during transportation, the compensation will vary depending on the delivery method selected.
[Reason for return]

 

In the following reasons, we will bear the shipping and transfer fees incurred when returning or refunding.Please note that we cannot accept returns for other customer reasons.

    1. If the item sent by Yu-Pack is damaged
    2. If you receive something different from the item you ordered

     

    【Return method】

      • Return deadline: Please contact us within 3 days after the item arrives.
      • Contact method: Please attach the product photo to an email and send it from the inquiry form.After that, we will reply to you.
      • Return method: Please return the item in the same packaging as it was delivered by payment within 7 days after the item arrives.
      • If you wish to return the item, please be sure to contact us by e-mail before returning it.
    [Refund]
      • I received something different from the item I ordered: If the item has already been sold by another customer and you do not accept the exchange, we will refund the amount you paid after confirming receipt of the returned item.
      • The delivered product was defective: We have thoroughly inspected the product before shipping, but if it is defective, we will refund you.